Support Categories

CUSTOMER SUPPORT & PRODUCT SUPPORT

BASIL Networks supports all of the products designed and developed by BASIL Networks at no charge for a period of one year from receipt of product. Additional service contracts are available and vary depending on type of system(s) or instrument including third party systems and equipment. Customer communications is always welcomed and is encouraged by our team and will be acknowledged generally within 24 hours or less depending on the request. Since the majority of our system and instrument designs are proprietary to our customers and developed under contract, posting Frequently Asked Questions (FAQ's) for those products are not permitted. Proprietary products FAQ databases are available for each of our customers and their products which are accessed by a SSL with a customer account number, user ID and pass word and linked only to the specific systems or instruments developed. In some cases a direct VPN port to our server is established for the duration of the contract and warranty period. Frequently Asked Questions along with software updates and applications specific information are available to the customer via this network. Customers and users of our equipment are requested to e-mail their concerns and comments any time to our support department. If encryption is required, the following public keys are available. Right click mouse and Save link as for PGP RSA public keys.

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